Sekali sekala teringat aku masa awal2 aku go live jadi service desk (its been a year, wait.. more than a year, doh!). There's one incident that probably be the best bummer.
Me: "Thank you for calling Rio Tinto Service Desk, my name is Fairuz. Can I get your surname for verification purpose, please?"
Guy: "Come again."
Me: *repeating the second line, patiently*
Guy: "Come again." *in an ascending tone*
Me: *repeating the second line, slower, patiently*
Guy: "Come.. againnnn." *but lucky enuf, that guy wasn't pissed*
Me: *dalam hati* Fine lah. Memain kau ye. *while typing "Come" in the search field for a generic search*
Me: *dalam hati* Oh hangon. ......oooooowkay. Here it is, "Henry Comeagain".
Me: I am truuuuly sorry for what had happened just now, sir. I..
Guy: *dengan nada pasrah* Naah, it's okay, I've used to it. Really. *laugh*